Comcast Customer Service (2023)


My recent dealings with Comcast. I originally called to drop a couple of services and lower my bill. After the treatment I received and spending over 3 hours on the phone, I am finished with this company. This was the longest I ever got to speak to an actual employee. In total I spent maybe 20 to 30 minutes talking to representatives.


Unfortunately, no, sir on the equipment of the department, we only change boxes really so who can I talk to about canceling my service? No, sir, no, one, there's.

No one, there I can talk to about that seriously, a multi-billion dollar conglomerate company.

There is no one.

There I can speak to about cancelling my service.

Well, I can say that really the cancellations Department on retention about loyalty is already closed.

Okay, you know why? They're already closed because I've spent three hours on hold three literal hours.

Yes, I know, sir now, unfortunately, we had a little toast today and that's all for you for now we had a lot of calls okay.

So can I basically just pull all of your equipment out of my house and just take it up to the local office tomorrow.

And cancel it there in person.

Yes, sir that's.

Another option, Lucas, but there's.

No one there I can speak to now to handle the issue I've been trying to handle for three hours.

Why did you sir perhaps I can? Well.

The issue is I signed up for a deal nine months ago for $200 a month.

We were supposed to receive it, 200 our gift card for setting up that promotion.

We never received that gift card sits at nine months.

My bill has risen almost 25%.

No one can seem to explain that to me other than Oh.

Your taxes have gone up.

Well, I'm not stupid taxes are 10 to 15% and that doesn't equal $46.

And after the way I've been treated tonight, I don't want anything to do with Tom castle.

I can get faster internet at a lower price from 80 in my neighborhood.

So why would I continue to deal with this nonsense from Comcast? I mean, if you can create a good answer to that, hey, maybe I'll stay.

But I don't think you can I mean night you get your point sir just one wrong to verify.

The reason for the increase I've already had three people verify that they say, it's taxes, which is inaccurate that's, just not mathematically possible.

And then they would transfer me to someone else where I would get disconnected like I said, the only department that handled these connections is already closed.

But right now I can see here that you have to pay 238 and starting on April after that, you have been paying 240 Jew 240 you again and right now to 4699.

Why are these the increase that you were mentioned me around $20 the deal? We signed up for we were told was going to be 200 a month.

We had a bill credit, which made the first month 185.

And since then it has steadily risen.

Okay, you see shooted 185 and was paid on October.

And then we will coordinate liver went to 2391, right in November, maybe I, don't know, I mean, I could pull up my bank account.

But at this point I've spent three hours trying to deal with this.

So I really don't care to do that what I really want to do is cancel my service with you Walter, I mean, I do get your point and I'm, sorry to hear that you never received your teeth.

Quartz I can see that you paid your bill every time on time and normally I'm, eager to send to you after the third monstery long time.

Yeah, we got an email saying it was on the way and it never showed up.

So basically, it was the two hundred elegant heard that was supposed to then that's, good too.

Because the last person I spoke to said, there's, no such thing as a gift card promotion.

So it's good that you know about the gift card, because the last person had never heard of it.

So basically what I'm proposing here is that you keep the gift card.

And you use that to cover the early termination fees that you're going to attempt to charge me emphasis on the word attempt because I will not pay an early termination fee.

Not after the way I was treated tonight.

Well, sir I mean, ima, I'm, sorry, to hear that you get a lot of experience with us today.

Well, it's not just the way it's been ongoing.

But today is just the straw that broke the camel's back.

This is not the first time I've called about this gift card.

Nor is it.

The first time I called about my bill.

Firstly, I can see that on the notes and well right now on my Department, what I can use to create a ticket to make sure that you will get a gift card.

This time I know what I want to get I want you to keep the gift card and use that to $1.00 and cover the early termination fees for be cancelling.

My service, yes, I do get your point sir and I do understand what you want me to do.

But unfortunately, is not on my hand handle the cancellation.


So I get to call back tomorrow.

Get transferred around spend 3-4 hours of my time on the phone and basically end up in the same situation.

Welfare I can assure that if you call in the morning, it will be no holding time closet.

Yeah, I know that maybe you have to work, and you don't have time to be calling every day, but yes, sir I mean, they are these residential department or the cancellations Department is open from 8 a.m.

until 7 p.m.

So who was I talking to 40 minutes ago that said, they were in the retention department was someone in your company lying to me, I mean, that's, basically what it sounds like you're, telling me right now.

And when I asked to speak to a supervisor when she couldn't help me, she put me on hold and transferred me to some other department that was closed.

The person I spoke to earlier, actually, I didn't start calling until 7 o'clock and I've supposedly spoken to two people in account retention.

Well, sir we have photo four processes.

We need to put on the notes, the department that we were from I can see that you have a call.

We see a high-speed Internet as swamp I mean, that's, the technical support department.

The name of this person was just one moment.

Yeah, they transfer me to technical support across I don't, hold for 30 minutes after asking to speak to account retention and I ended up with the tech support lady who was very nice.

And then she transferred me to someone else who was supposedly an account retention.

And then she told me she was going to look at my bill and see if she could save me any money on our current services.

And then she put me on hold and I got disconnected and then I called back the next woman.

Didn't have a clue what was going on.

And now you're, telling me that the retention Department closed before I, even started calling so I'm curious, if this is just common practice to just a lot of customers as to what department you're working from well, I mean, right now, we know that I have here.

And only one says the department, and it was the tech support department.

Unfortunately, I don't have the name of the person that told you that was from royalty for the Tech Center, I mean, I'm not trying to lie to you.

If you wish I can connect you to these connections Department that you will hear that the actually can do a conference so I don't have to transfer you.

And you can do it by yourself without that.

No I believe you that their clothes, I'm just now more irritated that I have been lied to multiple times by two different associates.

So that just seems a bit ridiculous to me and is just reaffirming my decision to leave contest.

And if I have any choice, never do business with you guys again.

But if you can't do anything for me, that's, fine I can call them tomorrow and I'll take care of it.

Then yes, I mean, I'm, sorry.

But oh man on these Department.

We only exchange boxes, I mean that what or skill for Louis me, I mean, what why are you even open? Then if you're gonna I mean are you going to exchange a box for somebody at ten o'clock at night, I actually do happen, but we also do basic troubleshooting to be boxes so that way so sir that's, that's, awesome.

Okay, well, thank you very much for your time.

It's been very eye-opening and I will contact account retention tomorrow.

And cancel.

My service yesterday, night you police, all the troubles as well.

I do understand your decision, sir I mean, if you'll allow me only has a compensation for the time that you have to wait I can apply a sixty dollar credit at your next field.

I don't want a $50 credit I want to cancel my service.

You know, yes, I do get your point couples up right now is there something about maybe I cannot see to it not unless estimated against my service? Okay? Well, you have a great night.



How do you get straight to a representative at Comcast? ›

On the Support page on, click Chat with Xfinity. Apps: In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.

What phone number is 800 266 2278? ›

What phone number is 1-800-266-2278? Although this number isn't the same as Xfinity's standard customer service number (1-800-XFINITY or 1-800-934-6489), in our experience, it's still the same type of help. With both numbers, the recordings and automated menus are exactly the same.

Has Comcast customer service gotten better? ›

Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI.

How do I escalate service problems with Xfinity? ›

Escalate a ticket

On the Ticket Details page, select Request Update or Escalation. Complete the form and select SUBMIT NOTE.

How can I speak to a representative immediately? ›

Things You Should Know
  1. Dial 0, *, or # multiple times. This can take you straight to an operator on some systems.
  2. Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”
  3. Call a local branch. Sometimes you can get a real person faster this way!

Is it hard to get into Comcast? ›

The multitude of locations, minimal requirements for candidates, and average salaries for most positions make it relatively easy to get a job at Comcast.

Can existing Comcast customers get new customer deals? ›

The majority of Xfinity's deals apply only to new subscribers, but current customers can sometimes get in on those deals by upgrading their service. Contact Xfinity customer service to find out if they're amenable to upgrading your current service and applying a deal.

Can I ask Comcast to lower my bill? ›

It pays to give Comcast a call and negotiate your Comcast bill. In fact, I should have done it sooner. Therefore, I would suggest calling 1-2 months before the increase will occur to avoid any increase in your bill. Plans and prices may have changed but the results are still the same.

Does Xfinity have bad customer service? ›

Comcast is among the lowest-rated large-scale broadband providers rated by the survey, scoring a 66. In fact, that number is one of the lowest scores of any companies in any ACSI category.

How do I file a FCC complaint against Xfinity? ›

Filing an Informal Complaint
  1. Phone: 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275.
  2. Mail (please include your name, address, contact information and as much detail about your complaint as possible):
Jan 19, 2023

How do I complain to Xfinity and get results? ›

How To Report an Issue Online
  1. Visit ...
  2. Type a message to let us know what your issue is. ...
  3. Choose the option that best describes your situation.
  4. Click Continue. ...
  5. Click Continue.

Can I complain to the FCC about Comcast? ›

Cable Consumer Complaints. File complaints at Equal Employment Opportunity (EEO) complaints. Contact the FCC, Media Bureau, Policy Division, EEO Branch, 45 L Street NE, Washington, D.C. 20554.

How do I talk to a real person at Comcast business? ›

Let us help you find what you're looking for
  1. Ethernet. Questions & ordering: (866) 429-0152. ...
  2. Business VoiceEdge® Questions & ordering: (866) 429-2321. ...
  3. PRI Trunks. Questions & ordering: (866) 524-7482. ...
  4. Teleworker. Customer support: (866) 511-6489 (option 1)
  5. Hospitality. Questions & ordering: (855) 869-7188. ...
  6. Cloud Solutions.

How to talk to a real person at Xfinity reddit? ›

Here's how to get a live human to speak to: Call the customer service phone number. Allow the bot to recognize your account and ask you what you need. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent.

What is the 1 800 to Comcast? ›

Call 1-800-xfinity (1-800-934-6489). Select prompt #2 for Billing and Payments. Follow prompts to pay your bill.

How do I answer call waiting on Comcast? ›

To answer the waiting call, the user presses the Answer Button. (If your device does not have Answer, use flash hook, which connects the user with the waiting party and holds the original party.

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